What is tech E&O insurance?

Short answer

Tech E&O is professional liability for software, SaaS, IT services, and AI companies. It responds when a client alleges your product or service failed to perform as promised, and it usually excludes data breaches, which are handled by cyber liability.

What tech E&O covers

  • Failed deliverables, missed deadlines, and implementation errors
  • Allegations that software did not perform as specified
  • Data loss caused by a service failure, where the form includes it
  • Defense costs, which usually erode the policy limit
  • Contractual liability, when assumed in a written agreement and not excluded

What tech E&O does not cover

Most forms exclude data breaches, ransomware, and privacy claims, which belong to cyber liability. Hardware defects may need product liability, and employment claims need EPLI. AI-related work is increasingly excluded or restricted, so ask for the AI wording specifically.

When to buy it

Before the first paid engagement or pilot, because claims-made coverage does not reach back to work performed while uninsured. Enterprise clients also require certificates with specific limits before work begins.

Common questions

How much does tech E&O cost?
Pricing depends on revenue, services performed, contract sizes, limits, and claims history. Many early-stage firms buy $1M limits, and hardware or AI work typically increases premium. All figures are subject to underwriting.
Do I need both tech E&O and cyber liability?
Most technology firms do, because the two respond to different events. E&O responds to service failures; cyber responds to breaches and privacy claims.
Does tech E&O cover AI services?
Only if the form does not exclude them. Many carriers now exclude or restrict AI-related work, so confirm the wording in writing before relying on coverage.

Want to know what this means for your business?

Tell us what you do and we will explain which coverage responds, which wording to check, and what to ask a carrier. No obligation, and no coverage is bound by asking.

Professional Resource Insurance Agency, LLC. CA License #0G81238. Definitions are general information, not coverage advice for a specific policy.